Which situation xhorsetool provides return policy?
1) Mis-Ordered Products: If you order wrong item by yourself, or you find it is not what you want to order (not quality problem), our return policy is not applied for you, please be aware of this.
2) Quality Issue: Our products DON’T work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.
3) Non Quality Issues: In some particular situations, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
Note:
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please contact our customer service for detail return address.

We can ship the package by these carrier, and make the shipping cost less.

Express: DHL, EMS, UPS, TNT and FedEx

Regular airmail: China Post,Singapore Post, and Hongkong post