1 Return Window

You may request a return within 14 days after receiving your order. Before returning any product, please contact our customer service team to request return authorization and obtain the correct return instructions. Please do not send any product back without contacting us first; unauthorized returns or packages sent to an incorrect address may result in delays or may not be accepted.

2 Return Eligibility

To be eligible for a return, the product must:

• Be returned within the applicable 14-day return period;
• Be in its original condition and free from damage caused by improper use;
• Include the original packaging, accessories, manuals, cables, software/media, and all supplied items;
• Not have been modified, disassembled, damaged, or altered by the customer.

If any accessories, packaging, manuals, or cables are missing or damaged, reasonable charges may be deducted from the refund to cover the loss in value.

3 Returns for Change of Mind

If you change your mind, order the wrong product by mistake, or no longer need the product, you may request a return within 14 days after delivery, provided the item meets the eligibility conditions above. For non-defect returns:

• The customer is responsible for return shipping costs;
• The original outbound shipping charge is non-refundable;
• Any customs duties, taxes, brokerage fees, or return-related charges are the customer’s responsibility;
• The product must be returned using a trackable shipping service (shipping insurance is recommended for higher-value tools).

4 Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us as soon as possible with:

• Your order number and a clear description of the problem;
• Clear photos or videos demonstrating the issue;
• Photos of the outer package and shipping label where applicable.

After verification, we will provide an appropriate solution—including troubleshooting, replacement, repair, return, or refund—and cover reasonable return shipping costs as agreed in advance for verified defects or fulfillment errors.

5 Non-Returnable Items

Returns are not accepted for:

• Products physically damaged, modified, disassembled, soldered, or improperly used by the customer;
• Products with missing or damaged original packaging/components where condition prevents resale;
• Software, activation services, licenses, tokens, subscriptions, or digital products once activated, delivered, or used;
• Products clearly marked as non-returnable, locked to a vehicle/device, or final sale.

6 Return Shipping & Warehouse Address

Always contact customer service before shipping your return. Once approved, we will provide the designated return warehouse address and instructions. Do not return products to the address shown on the outer shipping label unless specifically instructed. Customers must package items securely and use a trackable shipping method.

7 Return Inspection & Return Fees

Once delivered to our designated return location, please allow approximately 3–5 business days for technical inspection. If the item meets all return requirements, we will approve the refund. If there are missing accessories or physical damages, we will contact you prior to processing the adjusted refund.

8 Exchanges & How to Request a Return

To request a return or exchange:

1. Contact topimmobilizer.com support within 14 days of delivery with your order number and photos/videos.
2. Receive our official Return Authorization & designated warehouse address.
3. Ship the securely packed item via a trackable carrier and send us the tracking number.
4. Receive inspection confirmation & refund/exchange within 3–5 business days of arrival.

1 Refunds for Returned Products

For products requiring a return, refunds are processed after the returned item is delivered to our designated return location and inspected. Please allow approximately 3–5 business days for inspection after arrival. Once approved, we will initiate the refund to your original payment method.

2 Refund Amount

For an approved return, the refund covers the amount paid for the eligible returned product. For returns caused by a change of mind or ordering the wrong item:

• Original shipping charges are non-refundable;
• Return shipping costs, customs duties, taxes, and brokerage fees are the buyer’s responsibility;
• Reasonable deductions apply if accessories, cables, manuals, or packaging are missing or damaged.

3 Refund Method & Processing Time

Approved refunds are issued strictly to the original payment method used for the order (e.g., PayPal orders are refunded via PayPal). After approval, we initiate the refund within 3–5 business days. The exact time for funds to post depends on your payment provider, bank, or card issuer.

4 Order Cancellation Before Shipment

If you wish to cancel an order that has not yet been shipped, please contact us immediately via WhatsApp or email with your order number. If approved prior to dispatch, we will issue a full refund to your original payment method. Once shipped, orders follow our standard Return Policy.

5 Digital Products, Software & Tokens

Software licenses, activation services, subscriptions, online tokens, downloadable files, and other digital products are non-refundable once activated, delivered, redeemed, or used. Please verify vehicle and device compatibility with our team before purchasing digital activations.

6 Refund Not Received?

If we have confirmed that your refund has been issued but you have not yet seen it:

1. Check your original PayPal or bank account statement;
2. Contact your card issuer, bank, or PayPal, as clearing may take 3–10 business days;
3. If still unlocated, contact our support team at 1topimmo@gmail.com with your order number for immediate tracing.